Promotion and support for continuous quality improvement

Continuous improvement is the mechanism through which assessment, identification for improvement, planning and implementation of actions to increase the quality of teaching and services at HTSI is made possible.

Both HTSI and Ramon Llull University (URL) have a long history in the development of policies, strategies and actions aimed at ensuring the quality of their qualifications, teaching, research and management. It is defined in the statutes of the University where the express interest of offering the highest-level of teaching is explicit: The mission of Ramon Llull University is to provide quality person-centered programs, capable of responding to the needs of society.

One of the main objectives is to achieve personal and professional success of students, and therefore HTSI is actively involved in quality assessment programs from the National Agency for Quality Assessment and Accreditation (ANECA) and the Agency for the Quality for the University System of Catalonia (AQU).

Descripción de los ciclos de calidad de los programas universitarios

Quality Units

There are several agencies that oversee the quality and continuous improvement both at the HTSI level as well as at the URL level, as shown below. The Quality Area at HTSI is composed of the following organs. The Technical Unit for Quality in Centers (UTQC) promotes and supports HTSI for participation in various initiatives, programs and frameworks that are promoted from ANECA and AQU. In this way, the Specific Area of the Center (OEC) and the Committee on Internal Self-Assessment (CAI) are specific agencies for DOCENTIA and ACREDITA assessment programs. On the other hand, the General Quality Commission is a transversal area dedicated to deal with shared issues.


Quality Area Activities

The Quality Area at HTSI is composed of a set of advisors and advisory bodies of the Steering Committee, which have organizational independence in order to achieve greater transparency, objectivity and effectiveness in carrying out its activities, which focus on:

  • Design and implementation of the systemsofinternal quality assurance(SGIC) of undergraduate and graduate.
  • Continuous developmentof teaching through satisfaction surveys to studentsand faculty.
  • Support continuous improvementof teaching, by promoting and managing improvement in the study plans.
  • Promote the achieving of quality labels.
  • Disseminate indicators available concerningthe resultsof continuous improvement.

AUDIT program: System of Internal Quality Assurance in the European Higher Education Area

The Royal Decree 1393/2007 of 29th October, whereby the planning of official university education is established, as amended by Royal Decree 861/2010 of July 2nd, lays down a new regulatory framework which seeks to adapt all university degrees to the guidelines of the European Higher Education Area (EHEA).

The EHEA states that universities should ensure their actions meeting the objectives associated with what they teach, in addition to seeking continuous improvement. Therefore, universities must have policies and internal quality assurance systems (SGIC) formally established and publicly available.
HTSI has had an SGIC guaranteed under the AUDIT program since 2012. The program, deployed jointly by the National Agency for Quality Assessment and Accreditation (ANECA), Agency for Quality in the Galician University System (ACSUG) and the Agency for Quality of the University System of Catalonia (AQU), and aims to assess whether the SGIQ collects all the procedures that enables continuous improvement of teaching and other activities.



Link to Agency programs: http://www.aneca.es/Programas/AUDIT & http://www.aqu.cat/universitats/audit/


DOCENTIA program


Link to Agency programs: http://www.aneca.es/Programas/DOCENTIA

The results of DOCENTIA program over the past calls are as follows:


VSMA Framework

VSMA FRAMEWORK: Verification, Monitoring, Modification and Accreditation


Link to Agency programs: http://www.aneca.es/Programas & http://www.aqu.cat/universitats/mvsma/index_es.html

VSMA Framework Stepsmarco-vsma

Evaluation Reports

Here you will find information about teacher evaluation reports, the SGIC process map, as well as the results of monitoring and accreditation reports. In these reports you will be able to find the evolution of the indicators of the results of the degree, the profile of the students, as well as the evaluation of the faculty and students in relation to the degrees among other data of interest.
Access to reports in:   https://campus.htsi.url.edu/calidad 




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