Marc Forcadell, HTSI alumnus and country manager for Spain at RoomRaccoon, spoke with us about his eminently commercial career in the hotel sector.
Tell us about your first steps in the professional world.
When I finished my degree in tourism in 2004, I started working at the reservations department at Expo Hotels, where we also managed the old Hotel Torre Catalunya.
When did you get involved in sales?
At Hotel Barcelona Princess, as the coordinator of Groups & Events. I managed congresses and big events like 3GSM, a cardiology congress, or Formula 1. I really enjoyed the experience, and that’s when I started to become interested in the commercial world.
From there I moved to Tourico Holidays, a tour operator from the US that had opened an office in Spain. The manager and I focused on contracting and promoting the company in the sector.
You spent many years at Derby Hotels Collection.
More than a decade. First I was the head of businesses and MICE, then I had different jobs in the Revenue and Contracting departments, and then I was in Sales. I combined commercial management of the Barcelona office with the management and coordination of all our commercial offices as the assistant sales manager for the group.
How did you go from Derby Hotels Collection to RoomRaccoon Hotel Software?
After more than 10 years at Derby I started working at MEWS, a hotel software company that opened an office in Barcelona.
Now I work at RoomRaccoon Hotel Software, an all-in-one cloud hotel management system. Last July, I opened an office in Spain as the manager, and I worked to promote our system in the country’s hotels.
Let’s go back to the beginning. Where did you do your internship?
I was at the US consulate in Barcelona, where we organized a forum of American companies from different sectors that had come to get to know Barcelona and do business with local companies.
“Networking, networking, networking! It’s a small sector.”
Do you think your internship helped with your professional career?
Definitely. I think internships are one of the most interesting parts of your studies: they put you in direct contact with companies, you see the reality of the sector, and you work with professionals you can learn a lot from.
What stands out to you about HTSI?
How accessible the management, professors and staff are; the quality of course content; the high level of professors, and contacts with important companies you can intern with.
Why did you study tourism?
I’ve always been interested in hotels and all the job opportunities in a touristy city like Barcelona.
What advice would you give current students?
First, take advantage of the internships. They’re often the door to future employment.
Second, keep in contact with your classmates. In a few years, lots of them will be working in the same sector or taking part in projects, maybe even in the same associations or initiatives as you. Networking, networking, networking! It’s a small sector.
Third, don’t be in a hurry. Your first jobs probably won’t be the ones that motivate you the most, but you have to start somewhere. It’s important to get professional experience so you can apply for more interesting jobs later on.
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