What is it like to work on a cruise ship? Anna Riba, former director of Cruceros Pullmantur and head of events and congresses at Hotel Miramar Barcelona, offered students of the Bachelor’s Degree in Tourism and Hospitality Management a talk on this question. Riba told 2nd-year students of the Bachelor’s Degree in Tourism about her experience working on cruise ships, and she described the requirements and offered advice for those interested in this field.
“Cruises are growing in popularity all around the world, with an increase of nearly 7% from 2017 to 2018. Mediterranean cruises, in particular, are becoming more and more popular, with an 8% increase”, Anna Riba told students. “Plus, the port of Barcelona is one of the most visited, alongside ports like Miami, or Nassau.”
The former director of Cruceros Pullmantur also presented students with an organizational chart showing the staff on board a cruise ship and their main responsibilities. “Once you get used to the rhythm of the ship it becomes addictive. You get to see and come into contact with the rest of the world. It has plenty of positive aspects, but you need to be consequential and really responsible”, Riba stated.
Working on cruise ships: requirements and advantages
Anna Riba also told HTSI students about all the hard work required when working in cruise ship tourism: “the small things are what make customers happy. A cruise ship passenger needs to be happy before, during and after the trip in order for it to be a success.”
Riba also explained that people working on cruise ships need to be flexible, open to new experiences and capable of working in a diverse, multicultural environment. “You work many days or hours in a row, but you can save up and get more than a month’s worth of vacation afterwards. You’ll need to fulfil certain requirements like an alcohol and drug test. And you’ll have to share a space with your workmates, but it makes you feel like they’re part of your family.”
Finally, the former director of Pullmantur Cruceros shared some of the advantages of working on cruise ships:
- You get to travel to exciting destinations.
- You improve your language skills.
- You meet interesting workmates from other cultures and establish lasting friendships.
- You learn security procedures and first aid to use in emergencies.
- You are immersed in the culture of customer centricity.
Classroom visits from professionals from the tourism, hotel and recreational sector are essential to tightening bonds between businesses and the University and providing students with up-to-date knowledge on the reality of the sector. A broad network of contacts with leading businesses from the field gives students the chance to get to know each and every one of the professional opportunities presented by both the Bachelor’s Degree in Tourism and Hospitality Management and the new Double Bachelor’s Degree in Designing Experiences and Innovation.
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